GreenGeeks Hosting Review (2025)

GreenGeeks is a hosting company with preserving the environment as its main distinguishing feature compared to other hosts. The company claims to be “the world’s leading eco-friendly web hosting provider.” (Source). While this is a great cause, we will set out to rank them as a hosting company in providing web hosting services in this article – as per usual. So, let’s dive right into it.

1. About the Company

Launched in 2008, GreenGeeks positions itself as a leading eco-friendly web hosting provider. The company powers over 300,000 websites across more than 150 countries. (Source) GreenGeeks emphasizes its commitment to sustainability, attempting to offset its carbon footprint through renewable energy initiatives.

The company has also been recognized by the United States Environmental Protection Agency (EPA) as a Green Power Partner since 2009, showing their commitment to sustainability (Source). This recognition highlights their efforts to reduce environmental impact within the web hosting industry.

2. About the Services They Provide

GreenGeeks offers a range of hosting services designed to cater to various needs. This is the usual; here’s a quick rundown:

• Shared Hosting: Ideal for small websites and blogs, shared hosting provides a cost-effective solution for those just starting out.
• WordPress Hosting: Optimized for WordPress, this hosting solution provides fast loading times, robust security, and expert support tailored for WordPress websites.
• WooCommerce Hosting: Designed for online stores, WooCommerce hosting simplifies the setup and management of e-commerce ventures.
• Reseller Hosting: This service allows users to manage multiple hosting accounts, making it suitable for web hosting entrepreneurs and agencies.
• Virtual Private Servers (VPS): VPS hosting is designed for websites and applications that require high performance, offering faster speeds and reliability.
• Dedicated Servers: For those needing complete control and dedicated resources, GreenGeeks offers dedicated server solutions.
• Website Builder: For those who might be starting out, they also have a website builder which can be used.

3. What Makes Them Different

GreenGeeks sets itself apart with its eco-friendly approach to web hosting. The company claims to match every amperage used with three times that in renewable energy through the Bonneville Environmental Foundation. (Source) Additionally, they plant a tree for every new hosting account provisioned, contributing to reforestation efforts. (Source)

Beyond their green initiatives, GreenGeeks emphasizes performance and reliability. They offer features like:

• Lightning-Fast SSD Storage Arrays: Ensuring fast page loading speeds. (Source)
• Advanced Security Measures: Protecting websites from hacking attempts and vulnerabilities. (Source)
• 24/7 Expert Support: Providing round-the-clock assistance from hosting experts. (Source)
• Speed Optimization Technologies: Including advanced caching mechanisms and optimized protocols. (Source)
• Global Data Centers: Allowing users to host their websites in North America, Europe, or Asia-Pacific. (Source)

4. About Their Support

GreenGeeks prides itself on offering round-the-clock expert support. They claim to have a seasoned support staff capable of assisting users regardless of their technical knowledge. (Source)

Support is available through various channels, including:

• Live Chat: For immediate assistance.
• Phone: For direct communication.
• Support Tickets: For more detailed issues.

There is a mixture of reviews which we will cover in the next section.

5. Customer Reviews / Analysis

To get a balanced view of GreenGeeks, it’s essential to examine customer reviews from various sources. Keep in mind that reviews can be subjective, but analyzing trends can provide valuable insights.

From TrustPilot

GreenGeeks has a TrustScore of 4.5 out of 5 on Trustpilot, based on over 1,259 reviews. (Source) A significant majority (81%) of reviewers have given them a 5-star rating, while 14% have given a 1-star rating. (Source) GreenGeeks also appears to reply to most negative reviews. (Source)

Positive Reviews

Many positive reviews focus on the quality of GreenGeeks’ customer support.

• One user mentioned, “Anytime that I need technical support or have a question, they are right there and resolve any problem quickly and completely.” (Source)
• Another user said, “Their support team has always been excellent; going beyond quick answers and often assisting me to complete a task.” (Source)
• A reviewer who has been with GreenGeeks for five years stated, “Since the day I moved my hosting to GreenGeeks, I have never had any downtime or a security breach… Their support is amazing.” (Source)

Users also appreciate the user-friendly interface and the company’s commitment to environmental sustainability.

• One reviewer noted, “The user interface is clean, easy to navigate, and beginner-friendly.” (Source)
• Another user commented, “I love that they’re trying to reduce the carbon footprint of their servers.” (Source)

Negative Reviews

Negative reviews often highlight issues related to account terminations and billing disputes.

• One user shared a negative experience, stating, “GreenGeeks will take down all of your sites, if one of them is consuming too many resources… They refuse to look at the logs that would show my LivePerson communication with them, which would clearly show that I did in fact request to cancel.” (Source)
• Another user reported, “GreenGeeks terminated our hosting account without warning… made baseless accusations of spamming… destroyed our website, denied it ever existed, and kept our money, and thereafter refused to answer.” (Source)

These reviews suggest that while many customers have positive experiences, there can be issues related to account management and communication. GreenGeeks’ replies to these reviews often state that they are investigating the issues, but the initial experiences can still be frustrating for users.

Trustpilot Takeaways

Overall, the Trustpilot reviews indicate that GreenGeeks is generally well-regarded for its customer support and eco-friendly initiatives. However, potential customers should be aware of the reported issues related to account terminations and billing disputes. It’s advisable to carefully review the terms of service and ensure clear communication with the support team to avoid potential problems.

From Reddit

As usual, we are including a section on r/webhosting, which appears to be generally negative from our search:

Several threads highlight negative experiences with GreenGeeks, often related to billing issues, account management, and support quality.

• In a thread titled “Do not use GreenGeeks.com,” one user claimed, “They make it impossible to remove your payment information. They still charge you even after you cancel your accounts… They are totally predatory.” (Source) This echoes concerns about billing practices seen in Trustpilot reviews.
• Another user shared a similar experience, stating that GreenGeeks “will bill you as long as they can… unless and until you follow their cancellation process to the letter” (Source). They also noted that the cancellation form was difficult to find.
• In a thread titled “WARNING: Greengeeks will continue to auto-renew even after transferring to another service!”, a user described being charged for domain renewal and ID protection even after transferring the domain to another provider (Source). The user claimed that GreenGeeks refused a refund, stating they “did not receive your Cancellation Request.”

Downtime & Server Issues

Some Reddit threads discuss issues related to server migrations and downtime.

• One user, in a rant titled “Green Geeks performs server migration, breaks dozens of sites, and support goes silent,” described how a server migration resulted in new IP addresses and site outages (Source). They claimed that support was unresponsive during this time.
• In another thread, a user complained about a GreenGeeks DDoS attack, hardware failure, and “Nonexistent Support” (Source). They stated that data was unrecoverable and live chat was useless, with support tickets being disregarded.
• A separate incident involved a MySQL server issue, with a user posting “Greengeeks unable to restore MySQL server using InnoDB” (Source). They reported that their domains were down and GreenGeeks was unable to restore the corrupted InnoDB data. Other users in the thread shared similar experiences and criticized GreenGeeks’ handling of the situation.

Reddit Overview

The Reddit threads paint a somewhat mixed picture of GreenGeeks. While some users may have positive experiences, the recurring themes of billing issues, difficult cancellation processes, and concerns about support responsiveness are concerning. The reports of server migrations and downtime further suggest potential reliability issues.

Users seeking a web hosting provider should carefully weigh these factors and consider whether GreenGeeks’ green initiatives outweigh the potential drawbacks. As with any hosting provider, it’s advisable to maintain regular backups and understand the terms of service.

6. Pros / Cons Comprehensive List

Here’s a summary of the pros and cons of using GreenGeeks as a web hosting provider:

7. Comprehensive Feature List

Here’s a breakdown of features offered by GreenGeeks across different hosting plans:

Shared Hosting

Reseller Hosting

VPS Hosting

8. Conclusion

GreenGeeks presents a compelling option for those seeking an eco-friendly web hosting provider with a range of features and services. Their commitment to sustainability, combined with generally positive customer feedback regarding their support team, makes them a contender in the web hosting market. However, potential users should be mindful of the reported issues concerning account terminations and billing, ensuring they understand the terms of service and maintain clear communication with the company.